Need help with Phanexa? This page lists every way to reach our support team, whether you are a pharmacy owner or a relief pharmacist, technician or assistant.
We answer every request — most within one business day.
Email us
For any question — account issues, contracts, payments, verification documents, or technical problems — write to [email protected].
To help us resolve your request faster, please include the email address associated with your Phanexa account and, if relevant, the contract code (e.g. #AB12).
In-app support chat
If you have a Phanexa account, the fastest way to reach us is the built-in support chat:
- Open the Phanexa app and sign in.
- Go to Settings → Support (or the Support section on the website).
- Send us a message — our team replies directly in the chat and you also get notified.
Common questions
The Support section in the app also includes answers to frequently asked questions about publishing contracts, applying to shifts, counter-offers, cancellations, invoices and payouts.
Account & privacy requests
To delete your account, follow the steps on our Account Deletion page at www.phanexa.com/en/delete-account, or email [email protected] from the address associated with your account.
For privacy questions or data-access requests, see our Privacy Policy at www.phanexa.com/en/privacy or write to [email protected].
Mailing address
Phanexa Inc., Montreal, Quebec, Canada.